Health Insurance Customer Service Specialist (Medical Professionals) - Sleman, Yogyakarta

Join PT Nata Praja Solusindo as a Health Insurance Customer Service Specialist (Medical Professionals) in Sleman, Yogyakarta, and play a pivotal role in ensuring seamless claim processing for our valued clients. This position is ideal for healthcare professionals with a passion for customer service and a deep understanding of the healthcare industry. In this role, you will handle customer inquiries, process claims, and ensure that our clients receive timely and accurate information. At PT Nata Praja Solusindo, we are committed to providing exceptional service and supporting our clients in their healthcare needs.

As a Health Insurance Customer Service Specialist (Medical Professionals) at PT Nata Praja Solusindo, you will be part of a dynamic team dedicated to excellence in customer service. You will use industry-standard tools like CRM systems and insurance claim processing software to streamline operations and enhance efficiency. This role offers a unique opportunity to leverage your healthcare expertise and customer service skills to make a meaningful impact in the insurance industry.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and provide accurate information about insurance policies and claim processes.
• Process insurance claims efficiently and accurately using specialized software.
• Collaborate with medical professionals to verify and process claims.
• Maintain and update customer records in the CRM system.
• Resolve customer complaints and escalate issues as needed.
• Provide training and support to new hires in the customer service department.
• Monitor customer satisfaction metrics and implement improvements.
• Stay updated with industry regulations and best practices in health insurance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in a relevant field such as Health Sciences, Medicine, or a related discipline.
• Minimum 2 years of experience in customer service, particularly in the healthcare or insurance industry.
• Proficiency in using CRM systems and insurance claim processing software.
• Strong communication and interpersonal skills.
• Excellent problem-solving and analytical skills.
• Ability to work under pressure and meet tight deadlines.
• Fluency in both English and Indonesian.
• Valid certification in health insurance or customer service is a plus.

🛠️ Keahlian

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