Customer Service Representative XLSmart Morowali (Mandarin Speaker)

Duta Generasi Mandiri · 📍 Morowali, Sulawesi Tengah · Diposting 2026-10-08
FULL_TIME⭐ TERVERIFIKASI
Rp 4.500.000 – Rp 6.5000.000 per month

Duta Generasi Mandiri is seeking a dedicated Customer Service Representative to join our team at XLSmart Morowali. This position offers a competitive salary and benefits package. The ideal candidate will have excellent Mandarin language skills and a passion for providing exceptional customer service.

In this role, you will be the first point of contact for our customers, ensuring their needs and concerns are addressed promptly and professionally. Your ability to communicate effectively in Mandarin will be crucial in building strong customer relationships.

We are looking for someone who is detail-oriented, customer-focused, and eager to contribute to our company's success. If you are a Mandarin speaker with a background in customer service, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Tanggung Jawab:

  • Answer customer inquiries and resolve complaints in a timely and professional manner.
  • Provide excellent Mandarin language support to our customers.
  • Maintain accurate records of customer interactions and transactions.
  • Assist in developing and implementing customer service policies and procedures.
  • Monitor customer satisfaction and feedback, and report any issues to the appropriate team.
  • Collaborate with other departments to ensure a seamless customer experience.
  • Stay updated on industry trends and best practices in customer service.
  • Participate in training and development programs to enhance your skills and knowledge.

    • 🎓 Kualifikasi & Syarat

    Kualifikasi:

  • Fluent in Mandarin, both written and spoken.
  • Previous experience in customer service, preferably in a retail or e-commerce environment.
  • Strong communication and interpersonal skills.
  • Ability to work well under pressure and meet tight deadlines.
  • Detail-oriented with excellent organizational skills.
  • Customer-focused mindset and a passion for providing exceptional service.
  • Ability to use computer software and other relevant tools effectively.
  • Willingness to travel and work in a remote location.

    • 🛠️ Keahlian

    MandarinCustomer ServiceCommunicationProblem-SolvingTeamworkOrganizational Skills
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