Customer Service Representative (CSR) - Onsite Opportunity in Bali

Join TTEC in beautiful Bali and become part of a dynamic team dedicated to delivering exceptional customer service. As a Customer Service Representative (CSR), you will play a pivotal role in ensuring customer satisfaction and contributing to the success of our global clients. In this role, you'll handle inbound calls, resolve customer inquiries, and provide support using our advanced CRM system, Zendesk. This is an onsite opportunity in various locations across Bali, including Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung.

At TTEC, we offer a vibrant work environment, competitive salary, and opportunities for professional growth. We are looking for a passionate and detail-oriented individual who thrives in a fast-paced environment and is committed to delivering outstanding service.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls and resolve customer inquiries efficiently and effectively.
• Provide exceptional customer service by addressing customer concerns and ensuring their satisfaction.
• Use Zendesk to log and track customer interactions, ensuring all queries are resolved promptly.
• Maintain accurate and up-to-date records of customer information and interactions.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Collaborate with team members to achieve daily and monthly performance targets.
• Participate in training and development programs to enhance your skills and knowledge.
• Contribute to a positive and inclusive work environment, fostering a culture of respect and teamwork.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Excellent communication skills, both verbal and written, in English.
• Familiarity with CRM systems, preferably Zendesk.
• Strong problem-solving and analytical skills.
• Ability to work well under pressure and meet tight deadlines.
• High school diploma or equivalent. A bachelor's degree is a plus.
• Proven ability to handle multiple tasks and prioritize work effectively.
• Passion for delivering exceptional customer service and a commitment to continuous learning.

🛠️ Keahlian

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